Terms & Conditions

Introduction

Welcome to DM Air Conditioning and Refrigeration! These Terms and Conditions ("Terms") govern your use of our website, services, and communications. By accessing our website or using our services, you agree to comply with these Terms.

Brand Name

DM Air Conditioning and Refrigeration (“DM Air”) provides professional HVAC/R services across the Hawaiian Islands.

Text Messaging Service
Types of Messages

By conducting business with DM Air or using our online chat box, you consent to receive text messages related to the following:

  • Customer Communication: Updates about your scheduled services, technician arrival times, and other service-related information.

  • Technician Notifications: Notifications from technicians about upcoming service visits.

  • Customer Feedback: Post-service surveys to gather feedback about your experience.

We also retain chat box transcripts that are generated through this website.

Message Frequency

The frequency of text messages depends on your service needs. You may receive messages related to appointment scheduling, service updates, and post-service surveys.

Message and Data Rates

Standard message and data rates may apply. Please check with your mobile carrier for details regarding applicable charges.

Opt-In Policy

By engaging with DM Air through service requests or using our online chat box, you consent to receive service-related text messages. No additional opt-in process is required.

Opt-Out Policy

If you wish to stop receiving text messages, you can opt out at any time by replying STOP to any text message. Please note that opting out may limit our ability to communicate with you regarding active or scheduled services.

Customer Care Contact Information

For assistance or questions, please contact us at:

Phone: 808-324-0099
Email: office@dmllchawaii.com

DM Air Conditioning and Refrigeration, LLC
PO Box 421
Holualoa, HI 96725

Privacy Policy

We value your privacy. For details about how we collect, use, and protect your data, refer to our Privacy Policy.

Terms Updates

DM Air reserves the right to modify these Terms at any time. Updates will be posted on this page with the effective date. Continued use of our services indicates your acceptance of the updated Terms.